Our Claims Process

We handle everything from filing to payout. Here's what to expect at each stage.

1–2 days

We review your claim details, verify eligibility, and prepare your case file.

Week 1

We formally file your claim with the airline and provide all required documentation.

Weeks 2–8

We follow up with the airline, respond to queries, and negotiate on your behalf.

Weeks 8–12

If the airline refuses, we escalate to national enforcement bodies or alternative dispute resolution.

Final step

Once the airline pays, we transfer your compensation minus our 25% success fee within 5 business days.

4–12

Weeks average resolution

~70%

Success rate

€0

Upfront cost